Refund policy

Every Our Tradition Box item is personalized and made to order just for you, so we can't accept returns or exchanges for change of mind, a wrong size or color selected, personalization typos entered at checkout, or an incorrect shipping address.

Damaged, defective or wrong items: If your item arrives damaged, defective or not what you ordered, email hello@ourtraditionbox.com within 21 days of delivery. Include your order number and clear photos of the issue (if several items are affected, include one photo showing all of them). There's no need to send the item back. We'll send a free replacement or a full refund. Minor variations that come with printing, such as print placement within 1/2 inch or sizing within 1 inch, aren't considered defects.

Lost packages: If your order hasn't arrived within 20 business days of shipping, please check with your local post office first, since packages are sometimes held for pickup or left in a parcel locker. Then email us with your order number. Claims must be made within 30 days of the ship date. We can't replace orders sent to an incorrect or incomplete address provided at checkout.

Changes and cancellations: You can request changes or a cancellation within 12 hours of placing your order by emailing hello@ourtraditionbox.com. After that, your item is in production and can't be changed or cancelled.